At Iker Tools, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, or incorrect upon arrival.
- Items must be unused, in their original packaging, and include all original tags and accessories.
- To qualify for a return, you must notify us within 7 days of receiving your order.
2. Non-Returnable Items
- Certain items may not be eligible for return due to hygiene or safety reasons (e.g., personal care items).
- Products that show signs of use or are missing original packaging, tags, or accessories are not eligible for return.
3. Return Process
- Contact our Customer Support team at [email protected] within 7 days of receiving your item to initiate the return process.
- Please provide details of the issue, along with any photos if the product is damaged or defective.
- Once your return is authorized, instructions on how to return the item will be provided to you.
4. Return Shipping
- The customer is responsible for return shipping costs, unless the item was damaged or incorrect due to our error.
- We recommend using a trackable shipping method for the return, as we are not liable for items lost in transit.
5. Refund Policy
- Refunds will be issued once the returned item is received and inspected by our team.
- If an exchange is preferred, it will be processed as soon as possible based on item availability.
6. Cash on Delivery Payment
- As our orders are paid via Cash on Delivery (COD) only, any refunds will be issued as cod for future purchases. We do not provide refunds to other payment methods.
7. Contact Us
- For questions or assistance with returns or refunds, please email us at [email protected].